We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Inspection & Damages

Please inspect your order immediately upon reception. Any defects, damages, or incorrect items must be reported within 48 hours of delivery — no exceptions.
Damage or defect claims must include clear photos of the packaging, product, and shipping label.

Return Window

We accept returns within 30 days of delivery. To qualify for a return, the request must be submitted within this 30-day period.

Return Eligibility

To be eligible for a return, your item must:

• be unused
• be in original condition
• include all hardware and parts
• be returned in the original packaging
• be accompanied by a receipt or proof of purchase

Items returned without original packaging may be refused.

Customers must request a Return Authorization (RA) by contacting support@numababy.ca before sending any items back.
Important: Items sent back to us without prior RA will not be accepted.

Exchanges

If you need a different item, the fastest way is to return the product you received. Once your return is approved, you may place a new order for the replacement item.

Exceptions / Non-Returnable Items

The following items cannot be returned:

• Mattresses once opened
• Bedding products once opened
• Clearance items
• Special orders or custom items
• Gift cards

If you have questions about whether your item is eligible for return, please contact us support@numababy.ca before submitting your request.

Service Fees

If a product is returned for reasons other than a defect, damage, or company error, the following service fees may be deducted from the refund if applicable:

• Delivery fee: $99
• Assembly fee: $149

These fees are non-refundable once the service has been completed.

Example: Item price $700 → refund $700 − $99 − $149 = $452

Inspection & Verification

All returned items are carefully inspected upon arrival.

If the returned item shows signs of:

• use
• damage caused by the customer
• missing parts or hardware
• missing original packaging
  

we reserve the right to:

• deny the refund, or
• issue a partial refund based on the item's condition.

Fraud Prevention & Chargeback Protection

We reserve the right to investigate suspicious or abusive return activity, including but not limited to:

• excessive return requests
• claims inconsistent with order records
• disputes filed without contacting customer support
  

If fraudulent activity is suspected, we may:

• refuse future orders
• deny return requests
• provide transaction and delivery records to the payment provider during chargeback investigations.

Delivery Confirmation

Orders marked as successfully delivered by the shipping carrier will be considered fulfilled. Claims of non-delivery must be reported within 48 hours of the delivery confirmation. We may request supporting documentation or contact the shipping carrier to verify the claim.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days after inspection.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@numababy.ca.

Conditions of Return

• Buyers are responsible for return shipping costs unless the return is due to a defect, damage, or company error.
• If the item is not returned in its original condition, the buyer may be responsible for any loss in value.
• Shipping charges are non-refundable.
• Assembled furniture cannot be returned or exchanged unless it is defective or damaged upon delivery. Buyers must contact us and provide photos of the defect or damage before any return or replacement can be approved.

Failed Delivery Due to Unreachable Customer

If delivery fails due to the customer being unavailable or failing to provide valid contact information (phone number or email):

• The order may be returned to the sender or held by the shipping carrier.
• Additional shipping or storage fees may apply.
• No refunds or replacements will be issued unless the customer provides updated contact information within 7 days of the failed delivery attempt.