Delivery Area

NUMA currently provides delivery within Toronto and the Greater Toronto Area (GTA) only.

At this time, we do not offer shipping outside Toronto & GTA.
This allows us to maintain reliable delivery service and provide professional furniture assembly.

Free Delivery & Assembly

Orders with a product subtotal of $500 CAD or more (before HST tax) qualify for:

• Free delivery
• Free professional assembly

Important:

The $500 threshold applies to the product price before HST (13%) is added.

Example:

Product price: $490
HST (13%): $63.70
Total: $553.70

This order does not qualify for free delivery because the product subtotal is below $500.

Delivery Fees

Orders below $500 CAD (before tax):

Delivery fee: $99 CAD

Professional assembly service:

Assembly fee: $149 CAD

Delivery Requirements

Customers must ensure the following conditions are met at the delivery location:

• safe access to the building
• elevator access if required
• sufficient space for delivery
• legal parking for the delivery vehicle

If paid parking is required, parking fees are the responsibility of the customer.

Assembly Scope

Professional assembly includes standard assembly of the purchased furniture item.

Assembly service includes:

• unpacking the product
• assembling the furniture according to manufacturer instructions
• placement of the furniture in the delivery room
• removal of packaging materials

Assembly service does not include:

• wall mounting
• installation of hardware into walls or ceilings
• electrical work
• removal of existing furniture
• disposal of old furniture unless agreed in advance.

Furniture Fit Responsibility

Customers are responsible for ensuring that purchased furniture will fit through doorways, hallways, staircases, and elevators before placing an order.

If delivery cannot be completed because the furniture does not fit through the building access points, the order may be treated as a return and delivery and assembly service fees may apply.

Missed Delivery

If delivery cannot be completed due to customer absence or access issues, the order may need to be rescheduled and an additional delivery fee may apply.

Refused Delivery

If a customer refuses delivery after the order has already been dispatched or delivered to the address, the order may be treated as a return.

In this case, the following service fees may be deducted from the refund:

• delivery fee ($99)
• assembly fee ($149) if assembly was scheduled or completed

Additional return transportation costs may also apply.

Delivered but Not Received

If tracking or delivery confirmation shows that an order has been successfully delivered, the order is considered fulfilled.

If you believe your package or delivery is missing, you must contact NUMA within 48 hours of the recorded delivery time so we can open an investigation.

We may request additional information such as:

• confirmation of the delivery address
• photos of the delivery location (if applicable)
• any information required by the delivery carrier

Refunds or replacements may only be issued once the delivery investigation has been completed.

Product Inspection at Delivery

Customers are encouraged to inspect the product at the time of delivery.
Any visible damage should be reported within 48 hours.