FAQ
How do I place an order?
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. Follow
the steps to complete your purchase.
Can Ichange or cancel my order?
Can Ichange or cancel my order?
Please, contact us as soon as possible at support@numababy.ca.
We can only modify or cancel orders before they are processed or shipped.
Do I needan account to place an order?
Do I needan account to place an order?
No, you can check out as a guest. However, creating an account makes it easier to track
your orders.
Where doyou deliver?
Where doyou deliver?
We currently deliver within Toronto and the Greater Toronto Area (GTA).
Do youoffer free delivery?
Do youoffer free delivery?
Yes — orders over $500 CAD (before tax) qualify for free delivery and professional
assembly.
Can I choose delivery date and time?
Can I choose delivery date and time?
Yes, you can select a convenient delivery time during checkout.
What if Imiss my delivery?
What if Imiss my delivery?
If delivery cannot be completed due to absence or access issues, additional fees
may apply for rescheduling.
Do I needto prepare anything before delivery?
Do I needto prepare anything before delivery?
Yes, please ensure:
- clear access to your home
- elevator availability (if needed)
- enough space for furniture
Do youprovide assembly service?
Do youprovide assembly service?
Yes, we offer professional assembly for all eligible products.
Is assembly included?
Is assembly included?
Assembly is free for orders over $500 CAD (before tax).
Otherwise, the assembly fee is $149 CAD.
What does assembly include?
What does assembly include?
- unpacking
- full assembly
- placing furniture in the room
- removal of packaging
Do you install furniture to walls?
Do you install furniture to walls?
No, we do not provide wall mounting or drilling services.
What is your return policy?
What is your return policy?
Returns are accepted within 30 days of delivery.
What items cannot be returned?
What items cannot be returned?
- mattresses (once opened)
- bedding (once opened)
- clearance items
- special/custom orders
Can I return assembled furniture?
Can I return assembled furniture?
No, assembled furniture cannot be returned unless it is defective.
Who pays for return shipping?
Who pays for return shipping?
Customers are responsible for return transportation unless the item is defective.
Do I need original packaging?
Do I need original packaging?
Yes, all items must be returned in original packaging.
Are your products safe for babies?
Are your products safe for babies?
Yes, we carefully select products from trusted brands that meet US and Canadian safety
standards.
Do your products have certifications?
Do your products have certifications?
Many products comply with certifications such as GREENGUARD Gold and JPMA.
Why may wood or fabric look slightly different?
Why may wood or fabric look slightly different?
Natural materials may vary in color, grain, or texture — this is normal and not a
defect.
Do your products have a warranty?
Do your products have a warranty?
Yes, most products include a manufacturer warranty.
How do I make a warranty claim?
How do I make a warranty claim?
Please contact us with:
- order number
- photos
- description of the issue
How can I contact you?
How can I contact you?
Email us at support@numababy.ca
How fast do you respond?
How fast do you respond?
We usually reply within 24 hours.
